{"id":4960,"date":"2025-09-25T09:42:49","date_gmt":"2025-09-25T09:42:49","guid":{"rendered":"https:\/\/tirrenica.mapo.dev\/servizio-clienti-online"},"modified":"2025-12-02T16:51:40","modified_gmt":"2025-12-02T16:51:40","slug":"online-customer-service","status":"publish","type":"page","link":"https:\/\/tirrenica.mapo.dev\/en\/online-customer-service","title":{"rendered":"Online customer service"},"content":{"rendered":"\n<p class=\"mb-8 wp-block-paragraph\">The Digital platform active 24\/7 through which you can conveniently perform the following operations from home:<\/p>\n\n\n\n<article id=\"media-text-6a5f7f112a918\"\n         class=\"mapo-blocks-media-text mb-7 mb-lg-8 bg-white rounded-5 overflow-hidden shadow-block  --text-media\"\n         data-mapo-blocks\n>\n    <!--Image-->\n    <figure class=\"mapo-blocks-media-text__media mb-0 \">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1198\" height=\"1200\" src=\"https:\/\/tirrenica.mapo.dev\/wp-content\/uploads\/2025\/10\/mancato.jpg\" class=\"mapo-blocks-media-text__image img-fluid w-100 object-fit-cover\" alt=\"\" srcset=\"https:\/\/tirrenica.mapo.dev\/wp-content\/uploads\/2025\/10\/mancato.jpg 1198w, https:\/\/tirrenica.mapo.dev\/wp-content\/uploads\/2025\/10\/mancato-300x300.jpg 300w, https:\/\/tirrenica.mapo.dev\/wp-content\/uploads\/2025\/10\/mancato-1022x1024.jpg 1022w, https:\/\/tirrenica.mapo.dev\/wp-content\/uploads\/2025\/10\/mancato-150x150.jpg 150w, https:\/\/tirrenica.mapo.dev\/wp-content\/uploads\/2025\/10\/mancato-768x769.jpg 768w\" sizes=\"auto, (max-width: 1198px) 100vw, 1198px\" \/>            <\/figure>\n\n    <div class=\"mapo-blocks-media-text__text p-8\">\n        \n        <!-- Title -->\n                    <h3 class=\"mapo-blocks-media-text__title mb-6\">UNPAID TOLL REPORTS<\/h3        \n        <!-- Description -->\n                    <div class=\"mapo-blocks-media-text__description fs-semi-lg\"><\/div>\n        \n        \n        <!-- CTA -->\n                    <div class=\"mapo-blocks-media-text__ctas-list d-flex flex-column\">\n                                    <div class=\"py-3 align-self-start border-bottom\">\n                        \n    <a  data-mapo-blocks\n        class=\"mapo-blocks-cta text-primary bg-transparent fw-bold p-0\"\n        href=\"https:\/\/tirrenica.mapo.dev\/pedaggio\/mancato-pagamento-pedaggio\/\"\n        target=\"\"\n                aria-label=\" (open a new window)\">\n                    <span class=\"mapo-blocks-cta__arrow-container icon--primary-circle-right-chevron\"><\/span>\n                <span class=\"mapo-blocks-cta__label\">PAYMENT<\/span>\n    <\/a>\n                    <\/div>\n                                    <div class=\"py-3 align-self-start border-bottom\">\n                        \n    <a  data-mapo-blocks\n        class=\"mapo-blocks-cta text-primary bg-transparent fw-bold p-0\"\n        href=\"https:\/\/tirrenica.mapo.dev\/servizio-clienti-online\/richiesta-definizione\/\"\n        target=\"\"\n                aria-label=\" (open a new window)\">\n                    <span class=\"mapo-blocks-cta__arrow-container icon--primary-circle-right-chevron\"><\/span>\n                <span class=\"mapo-blocks-cta__label\">SETTLEMENT REQUEST<\/span>\n    <\/a>\n                    <\/div>\n                                    <div class=\"py-3 align-self-start border-bottom\">\n                        \n    <a  data-mapo-blocks\n        class=\"mapo-blocks-cta text-primary bg-transparent fw-bold p-0\"\n        href=\"https:\/\/tirrenica.mapo.dev\/servizio-clienti-online\/gestione-per-esenti-a-norma-di-legge\/\"\n        target=\"\"\n                aria-label=\" (open a new window)\">\n                    <span class=\"mapo-blocks-cta__arrow-container icon--primary-circle-right-chevron\"><\/span>\n                <span class=\"mapo-blocks-cta__label\">MANAGEMENT FOR LEGALLY EXEMPT USERS<\/span>\n    <\/a>\n                    <\/div>\n                                    <div class=\"py-3 align-self-start \">\n                        \n    <a  data-mapo-blocks\n        class=\"mapo-blocks-cta text-primary bg-transparent fw-bold p-0\"\n        href=\"https:\/\/servizialcliente.autostrade.it\/s\/autocertificazione-mancato-pagamento?language=it\"\n        target=\"\"\n                aria-label=\" (open a new window)\">\n                    <span class=\"mapo-blocks-cta__arrow-container icon--primary-circle-right-chevron\"><\/span>\n                <span class=\"mapo-blocks-cta__label\">CERTIFICATION OF HIGHWAY ENTRANCE<\/span>\n    <\/a>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/article>\n\n\n<article id=\"media-text-6a5f7f112bfda\"\n         class=\"mapo-blocks-media-text mb-7 mb-lg-8 bg-white rounded-5 overflow-hidden shadow-block \"\n         data-mapo-blocks\n>\n    <!--Image-->\n    <figure class=\"mapo-blocks-media-text__media mb-0 \">\n                    <img loading=\"lazy\" decoding=\"async\" width=\"1198\" height=\"1200\" src=\"https:\/\/tirrenica.mapo.dev\/wp-content\/uploads\/2025\/10\/altre-operazioni.jpg\" class=\"mapo-blocks-media-text__image img-fluid w-100 object-fit-cover\" alt=\"\" srcset=\"https:\/\/tirrenica.mapo.dev\/wp-content\/uploads\/2025\/10\/altre-operazioni.jpg 1198w, https:\/\/tirrenica.mapo.dev\/wp-content\/uploads\/2025\/10\/altre-operazioni-300x300.jpg 300w, https:\/\/tirrenica.mapo.dev\/wp-content\/uploads\/2025\/10\/altre-operazioni-1022x1024.jpg 1022w, https:\/\/tirrenica.mapo.dev\/wp-content\/uploads\/2025\/10\/altre-operazioni-150x150.jpg 150w, https:\/\/tirrenica.mapo.dev\/wp-content\/uploads\/2025\/10\/altre-operazioni-768x769.jpg 768w\" sizes=\"auto, (max-width: 1198px) 100vw, 1198px\" \/>            <\/figure>\n\n    <div class=\"mapo-blocks-media-text__text p-8\">\n        \n        <!-- Title -->\n                    <h3 class=\"mapo-blocks-media-text__title mb-6\">OTHER OPERATIONS<\/h3        \n        <!-- Description -->\n                    <div class=\"mapo-blocks-media-text__description fs-semi-lg\"><\/div>\n        \n        \n        <!-- CTA -->\n                    <div class=\"mapo-blocks-media-text__ctas-list d-flex flex-column\">\n                                    <div class=\"py-3 align-self-start border-bottom\">\n                        \n    <a  data-mapo-blocks\n        class=\"mapo-blocks-cta text-primary bg-transparent fw-bold p-0\"\n        href=\"https:\/\/tirrenica.mapo.dev\/servizio-clienti-online\/richiesta-esenzione-pedaggio-residenti\/\"\n        target=\"\"\n                aria-label=\" (open a new window)\">\n                    <span class=\"mapo-blocks-cta__arrow-container icon--primary-circle-right-chevron\"><\/span>\n                <span class=\"mapo-blocks-cta__label\">TOLL EXEMPTION REQUEST FOR RESIDENTS<\/span>\n    <\/a>\n                    <\/div>\n                                    <div class=\"py-3 align-self-start border-bottom\">\n                        \n    <a  data-mapo-blocks\n        class=\"mapo-blocks-cta text-primary bg-transparent fw-bold p-0\"\n        href=\"https:\/\/tirrenica.mapo.dev\/richiesta-emissione-ricevuta-sostitutiva\/\"\n        target=\"\"\n                aria-label=\" (open a new window)\">\n                    <span class=\"mapo-blocks-cta__arrow-container icon--primary-circle-right-chevron\"><\/span>\n                <span class=\"mapo-blocks-cta__label\">REQUEST FOR SUBSTITUTE RECEIPT<\/span>\n    <\/a>\n                    <\/div>\n                                    <div class=\"py-3 align-self-start border-bottom\">\n                        \n    <a  data-mapo-blocks\n        class=\"mapo-blocks-cta text-primary bg-transparent fw-bold p-0\"\n        href=\"https:\/\/tirrenica.mapo.dev\/richieste-rimborso\/\"\n        target=\"\"\n                aria-label=\" (open a new window)\">\n                    <span class=\"mapo-blocks-cta__arrow-container icon--primary-circle-right-chevron\"><\/span>\n                <span class=\"mapo-blocks-cta__label\">REFUND REQUESTS IN CASE OF ERROR<\/span>\n    <\/a>\n                    <\/div>\n                                    <div class=\"py-3 align-self-start border-bottom\">\n                        \n    <a  data-mapo-blocks\n        class=\"mapo-blocks-cta text-primary bg-transparent fw-bold p-0\"\n        href=\"https:\/\/tirrenica.mapo.dev\/servizio-clienti-online\/richiesta-rimborso-scontrino-di-credito\/\"\n        target=\"\"\n                aria-label=\" (open a new window)\">\n                    <span class=\"mapo-blocks-cta__arrow-container icon--primary-circle-right-chevron\"><\/span>\n                <span class=\"mapo-blocks-cta__label\">CREDIT RECEIPT REFUND<\/span>\n    <\/a>\n                    <\/div>\n                                    <div class=\"py-3 align-self-start border-bottom\">\n                        \n    <a  data-mapo-blocks\n        class=\"mapo-blocks-cta text-primary bg-transparent fw-bold p-0\"\n        href=\"https:\/\/tirrenica.mapo.dev\/servizio-clienti-online\/richiesta-fatturazione-pedaggi\/\"\n        target=\"\"\n                aria-label=\" (open a new window)\">\n                    <span class=\"mapo-blocks-cta__arrow-container icon--primary-circle-right-chevron\"><\/span>\n                <span class=\"mapo-blocks-cta__label\">REQUEST TOLL INVOICING<\/span>\n    <\/a>\n                    <\/div>\n                                    <div class=\"py-3 align-self-start \">\n                        \n    <a  data-mapo-blocks\n        class=\"mapo-blocks-cta text-primary bg-transparent fw-bold p-0\"\n        href=\"https:\/\/www.autostrade.it\/it\/il-pedaggio\/viacard\"\n        target=\"\"\n                aria-label=\" (open a new window)\">\n                    <span class=\"mapo-blocks-cta__arrow-container icon--primary-circle-right-chevron\"><\/span>\n                <span class=\"mapo-blocks-cta__label\">PREPAID VIACARD<\/span>\n    <\/a>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/article>","protected":false},"excerpt":{"rendered":"<p>The Digital platform active 24\/7 through which you can conveniently perform the following operations from home:<\/p>\n","protected":false},"author":2,"featured_media":4961,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4960","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/tirrenica.mapo.dev\/en\/wp-json\/wp\/v2\/pages\/4960","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tirrenica.mapo.dev\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tirrenica.mapo.dev\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tirrenica.mapo.dev\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/tirrenica.mapo.dev\/en\/wp-json\/wp\/v2\/comments?post=4960"}],"version-history":[{"count":1,"href":"https:\/\/tirrenica.mapo.dev\/en\/wp-json\/wp\/v2\/pages\/4960\/revisions"}],"predecessor-version":[{"id":5293,"href":"https:\/\/tirrenica.mapo.dev\/en\/wp-json\/wp\/v2\/pages\/4960\/revisions\/5293"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tirrenica.mapo.dev\/en\/wp-json\/wp\/v2\/media\/4961"}],"wp:attachment":[{"href":"https:\/\/tirrenica.mapo.dev\/en\/wp-json\/wp\/v2\/media?parent=4960"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}