Quality indicators

SAT, not having yet signed the Additional Act to the Single Agreement according to the new ART model, applies the Quality indicators established by Resolution 102/2009 of the MIT.

The monitoring of indicators is continuous and the results of the measurements, annually compiled, are communicated to the Ministry and made known to users through publication in the Service Charter and on the Company website.

	Unit of measurement	Reference standards	Completion of 2024 objectives
Basic factor: Travel safety Advance notice time for communications, through ordinances, related to work zones with duration >5 days.	Advance notice time (h) in 85% of cases	24H
Basic factor: Regularity Condition of horizontal road markings (Retroreflectivity) (LR) (1)	RRetroreflectivity (mcd lx-1 m-2))	100 RL (2)
Basic factor: Comfort ervice area facilities – number of monthly inspections on at least 80% of the areas. With 1 monthly inspection on 100% of the areas	no. of inspections per month	2
Basic factor: Services for travelers with disabilities Service area facilities – number of monthly inspections on at least 90% of the areas. With 1 monthly inspection on 100% of the areas	no. of inspections per month	2
Basic factor: Information to users Response time to suggestions and complaints via email to the address info.sat@sat.autostrade.it	Response time (days) in 85% of cases	10 gg.

In the year 2024 all reference standards have been achieved